Surprising Factoid of the Week--Chinese Govt Worries About Customer Service

Al Gore, before he was elected President, worried a lot about the government and customer service. Apparently the Chinese (mainland, not Taiwan) do too, because Alex Tabarrok at Marginal Revolution reports:

At the Beijing airport as the customs official questions you, you get to rate them - there is an electronic box, hidden from their view, that asks for your rating of service.

The idea of the Chinese government getting feedback from their customers boggles the mind.