Someone in the military is actually using the Internet to get feedback. See this site, which allows medical people to comment on DOD's medical records software. Bob Brewin at Government Executive provided the link and commentary.
(Looking at the first few pages of comments, I remember similar problems with FSA. One thing that struck me was the idea that doctors should have "scribes" to document their interactions with patients. It seems that modern technology is undermining hierarchies of work. Where are the secretaries of yore? Which reminds me, the Post had an article on the Madmen TV series, set the in the 1960's Madison Avenue, which recalled the idea that women were limited to secretarial roles.)
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