Tuesday, August 10, 2010

Slater as Bureaucratic Operative

James Q. Wilson calls those bureaucrats who deal directly with the public "operatives".  They're the DMV clerk, the checkout person, the cop on the beat, the airline attendant.  Although the customer is always right and the public is the boss, I suspect many can empathize with Mr. Slater, the Jet Blue flight attendant who lost it.

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